How long does delivery take?
Usually, from the day you order, you can expect to be showing off your new children’s book purchase in around 2 – 5 business days.
It’s important to note that at this stage we only ship within Australia.
The above delivery estimations are averages only.
Who will deliver my order?
Orders are shipped through Parcel Post by Australia Post. Parcel Post allows all orders to receive tracking.
My order is later than I expected
If your order hasn’t reached you within 7 business days, the first step is to contact your local Australia Post office in case they are holding the package for you. You’d be surprised how often this is the case!
If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local postie to peek at your awesome new book, and your local Australia Post office was not able to help, contact us and we’ll see what we can do.
When contacting us, let us know your order number; we’ll liaise with Australia Post using your specific orders tracking number and find your book as quickly as possible.
Can I send an order to someone else?
The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address. Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.
How is my order packaged?
Our priority is getting your order to its destination on time and in good condition. All orders are packaged in Parcel Post plastic bag to provide protection against the elements.
If your order contains a few different products, they may be shipped as several separate packages, arriving several days apart.
Although we are currently unable to personalise your order with a message or gift wrapping, you may be more interested in a beautiful Ashworth Publishing Gift Certificate.
Whoops, I gave you the wrong address
That’s OK, we forgive you. There are rare times when we are able to correct your address, please contact us quickly! We will do everything we can.